Something very strange happened yesterday. I telephoned a large business, an airline to be specific, and a human being answered. Not only that, they answered after just 2 rings, they were polite, helpful and advised on how i could actually save money booking extra luggage on to their airline. I did actually wonder for a split second if i'd called the right number, understandable given that most airlines hide a telephone number in the dark corners of their website, desperate to avoid any irritating customers wasting their staff's time and driving up costs with something as inconvenient as a customer query. So well done Aurigny airlines, that sort of customer service could tip the balance on a short domestic route where there's nothing to choose between two competing airlines. Now if they could just relook at that £4 each way credit card fee...
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