Hologram technology finds a new home

I've seen diagrams, I've seen illustrations, I've seen animated videos, I've seen role play films, I've even had real people tell me how to prepare for the security check in at an airport.

I thought I'd seen it all, until i was confronted with this at East Midlands airport.....

Life size hologram issuing instructions prior to security check at East Mids airport

I was so traumatised i forgot to take my laptop out of its bag.

Iberia Airlines strikes again

No one likes to point out mistakes, unless they're from Iberia, a truly terrible airline - so it was pleasing to see the mishaps don't just happen at Madrid airport and at the customer relations centre, they're in fact fully integrated across the marketing dept as well.

STOP PRESS: Airline provides decent customer service

Something very strange happened yesterday. I telephoned a large business, an airline to be specific, and a human being answered. Not only that, they answered after just 2 rings, they were polite, helpful and advised on how i could actually save money booking extra luggage on to their airline. I did actually wonder for a split second if i'd called the right number, understandable given that most airlines hide a telephone number in the dark corners of their website, desperate to avoid any irritating customers wasting their staff's time and driving up costs with something as inconvenient as a customer query. So well done Aurigny airlines, that sort of customer service could tip the balance on a short domestic route where there's nothing to choose between two competing airlines. Now if they could just relook at that £4 each way credit card fee...